Question 1

How quickly can you respond to a tree emergency?

Accepted Answer

We typically respond to life-threatening tree emergencies within 1-3 hours depending on weather conditions and current call volume. For property damage emergencies that aren't immediately life-threatening, we usually respond within 2-8 hours. During major storms, response times may be longer as we prioritize the most dangerous situations first. Call us immediately at (978) 399-8755 for emergency service.

Question 2

What qualifies as a tree emergency?

Accepted Answer

Tree emergencies include: trees or large branches fallen on homes or vehicles, trees blocking roads or driveways, branches hanging dangerously after storms, trees leaning severely and threatening to fall, trees on power lines (call utility company first), trees that have split or cracked and pose immediate danger. If you're unsure whether your situation is an emergency, call us—we'll help you assess the urgency.

Question 3

How much does emergency tree removal cost?

Accepted Answer

Emergency tree removal typically costs 1.5-2 times normal rates due to urgent response, after-hours work, and safety risks. However, we maintain fair pricing even during emergencies and don't price gouge during storms. If a tree has damaged your home, your homeowners insurance often covers emergency removal costs. We provide documentation to support insurance claims.

Question 4

Is emergency tree removal covered by insurance?

Accepted Answer

Most homeowners insurance policies cover emergency tree removal if the tree has damaged a covered structure like your home, garage, or fence. Coverage typically ranges from $500-$1,500 but varies by policy. Trees that fall without causing damage or preventive removal of hazardous trees usually aren't covered. We can provide detailed documentation, photos, and itemized estimates to support your claim.

Question 5

Can you remove trees on power lines?

Accepted Answer

If a tree has fallen on power lines, call your utility company immediately first—they must make the lines safe before we can work. Once utilities have disconnected or secured the lines, we can safely remove the tree. We coordinate with utility companies regularly and have experience working around power infrastructure. Never approach or attempt to remove trees touching power lines yourself.

Question 6

Do you provide emergency service during storms?

Accepted Answer

Yes, we work during and immediately after storms when it's safe to do so. During active severe weather, we may need to wait until conditions improve enough for safe operations. As soon as it's feasible, our crews mobilize to address emergency situations. We prioritize life-threatening situations, then property damage, then hazard mitigation. During major storm events, response times may be extended due to high call volume.

Question 7

What should I do if a tree falls on my house?

Accepted Answer

First, ensure everyone is safe and evacuate if necessary. If power lines are involved, stay away and call your utility company. Document damage with photos if safe to do so. Contact your insurance company to report the claim. Then call us for emergency tree removal. We'll respond quickly, remove the tree safely, and provide documentation for your insurance claim. If needed, we can also arrange emergency tarping to prevent further damage.

Question 8

Can you provide emergency tarping services?

Accepted Answer

Yes, if tree damage has created openings in your roof, we can provide emergency tarping to prevent further water damage and secure your home until repairs can be made. This service is often covered by insurance when related to storm damage. Emergency tarping is crucial during continued storms to protect your home's interior.

Question 9

Do you charge a service call fee for emergencies?

Accepted Answer

We may charge a mobilization fee for emergency after-hours calls, typically $100-$300 depending on distance and time. This covers immediate response costs and is usually applied toward the total service cost if you proceed with removal. Life-threatening emergencies are prioritized regardless of fees. We'll discuss all costs before beginning non-life-threatening work.

Question 10

Are your emergency crews properly insured?

Accepted Answer

Absolutely. All our crews carry comprehensive liability insurance and workers' compensation coverage, even during emergency operations. This protects you and your property. Emergency tree work is dangerous, so professional insurance is essential. We never compromise on safety or insurance coverage, even during urgent situations. Our insurance certificates are available upon request.

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